Plat Africa Ring cast

I have finally received my cast Platinum piece and I am so disappointed with the outcome. The platinum piece had a really rough texture and some of the setting prongs were missing but I was still able to sort those out. The biggest problem was that the wire work, which was meant to be rounded, was flat on one of the sides. This was due to the fact that the company that did my print, printed my ring sideways to save time on the print, instead of upright. Really stressing now...time is running out!